Buying a Car on Auto Auction Mall Reviews
Excited till I saw they use Copart
I oasis't used them nonetheless but was really excited until I read some of the ane star reviews. It would announced the they use copart for a lot of the auctions. If I wanted to utilize copart I would just use copart. They are notoriously known equally the worst online motorcar auction company. Every review of Copart is negative. They are the bait and switch champions. They might take never one time given an accurate automobile description and the fact that autoauctionmall would utilise them already makes me call up I should probably go to a different auction site. Someone somewhere has to be honest and stand by the service that they provide. If the description is a lie than autoauctionmall should be fighting for you to get your money back from the original seller. As of correct now information technology appears as long as they get their money they are washed being involved. What a tragedy the world has get.
Reply from Online Car Auctions
Love Double J,
Thanks for leaving your feedback and we would be happy to address your points and hopefully brand your next auto ownership experience from a dealer-only auction amend. Please note that we are not owned past Copart and are a divide entity from them.
As you lot may know, Automobile Sale Mall provides the general public with access to dealer-but car auctions. This gives our clients the ability to buy a automobile from auctions where dealers buy their cars for a cost below retail (or what they would have paid if you bought the car from a dealer's lot instead of the auction). Many of the auctions at Copart are not bachelor to the full general public (i.e. not-dealers) unless they have a dealer'southward license and fully established business relationship with Copart.
At Auto Sale Mall customer service and experience is the virtually important function of our concern. We want to insure that all of our clients receive the best automobile ownership experience during their journey with us. To that end, we accept intendance to clearly explain the unabridged motorcar buy process from these types of dealer-only auctions, what types of vehicles the client can expect to receive, how to send the vehicle and other related information. We also encourage our clients to take the vehicle inspected prior to using the buy now option or attending the live auction.
To that end, we are happy to piece of work with yous through this process and assist yous in any way we can. If you accept an inspection company that you wish to use prior to purchasing a automobile, you are welcome to utilize them and we volition help you work out the logistics of that. While we are not aware of your by experiences with Copart, should you lot wish to effort our platform to purchase your adjacent vehicle we would be delighted to help you in any manner we tin can.
Best wishes,
Auto Auction Mall
We feel like victims of fraud REPLY
Zero in your reply was news to me. I pride myself on being an informed consumer. I did my inquiry on the nuances, risks & potential rewards of purchasing a vehicle sight unseen via sale. Which, every bit I mentioned in my private electronic mail to yous (as of yet, still unanswered) is the reason I chose to use auto auction mall. Your descriptions appeared to be thorough, reliable, & honest; a vehicle with extensive damage/rust/codes, etc appeared to be described as such. Additionally, your reviews were largely favorable. I learned, in my inquiry, that the vast majority of machine auction transactions are made without upshot (98%, I believe I read). Based on all that, I felt fairly confident that I could rely on the descriptions posted on your site.
If the descriptions on your website matters so little, as y'all seem to imply in your higher up response, & are non to exist believed, then why let sellers draw any vehicles at all? Or even better, why not let them describe everything as "like new"? Y'all, I, & everyone reading this knows exactly why; without a thorough, accurate, trustworthy description, none of these transactions would take place, & your website would finish to exist. You must have some requirements for who tin post on your site & what they can & cannot say? At to the lowest degree some vetting procedure and so you lot tin can be confident that whoever is describing the vehicles (to be sold past you) are going to be honest in their assessment of a automobile. If not, shame on you, & that's review enough - nobody reading this would be foolish plenty to apply your website again ever!
Give thanks y'all for regurgitating the definition of "run & drive", again, not new information. My apologies if I was unclear in my previous post, but allow me be crystal clear hither now:
the car does non, & could not ever in the recent past, accept run or drove. There is 18-24" of fuel line MISSING COMPLETELY. Rusted away. Gone. An engine requires a fuel source in lodge to start, run, and after drive. This engine is incapable of starting (and thereby running or driving) because there is no way to deliver fuel to it. It never ran or collection off the lot who sold it, not for a millisecond to get a millimeter. It is not possible.
Additionally, the body was described as "normal wear & tear, with dents and scratches". The frame on the truck I received is rusted completely beyond repair. Over 1/3 of the back frame is missing entirely. Over again, that'southward 33%+ of the vehicles frame that is rusted away. The body of the truck is a potent wind away from vehement off completely. If that is what you allow to exist described as "normal wear & tear", then I cannot fathom what the vehicles described every bit "undercarriage" expect like. Our auto torso repair homo said it was not simply COMPLETELY Aberrant wear & tear, he has NEVER seen a frame so rusted in his thirty years of being an car body technician hither in northern MN.
Finally, you tin clearly see where the auto was advertised as "parts but" on the windshield, which appears to accept been scraped off (poorly I might add) prior to the auction photos beingness taken. And then when did a parts only vehicle magically transform into a running, driving truck with normal wear & tear? Information technology didn't, the truck nosotros got is literally non worth the money you lot could get scrapping the little bit of remaining rusty steel. THE Only description that would have been appropriate for this truck would accept been "parts just".
Equally "the Amazon of car auctions", we expected more than from you. At the very to the lowest degree, you'd only permit listings to your site that y'all trust to exist accurate & honest. For the unlucky 2% sale purchase that goes amiss, y'all'd have a program for recourse & a desire to remedy any problems. Especially considering it'southward your proper name & reputation that are beingness sullied here by a quack swindler. If you're not as furious about the fraud that took identify on your platform as I am, and then perhaps y'all're in on it?
As you said above, without you lot, we couldn't have bought this truck. You can say, "as is, no responsibility we reserve the right to apathetic blah apathetic" until you're blue in the confront, simply if you are the vessel past which somebody commits fraud, & you profit from said fraud, you are as responsible for that fraud. Fortunately, every state in this The states, a consumer is always protected against fraud.
What we want, is for you to come pick upwardly this truck that was fraudulently advertised on your website and refund every cent nosotros've spent $6200. If you lot're not amenable to that, then nosotros would accept a minimum $10,000 store credit, if you will, to put towards the purchase of some other vehicle.
The people I've spoken to at the State Attorney General's function take been very kind and helpful. They have verbalized willingness & intent to pursue a favorable outcome for us in this matter, should it be necessary. I implore you, please don't make this any more difficult than information technology has been already.
Reply from Online Motorcar Auctions
Dear R. Bertin,
Nosotros are sorry to hear that you had a negative feel. We would like to address the points raised in your review and to assure you lot that we took all the steps necessary to inform y'all of the type of vehicle yous were buying.
We provide the public with access to dealer-only (wholesale) car auctions which they would not otherwise be able to attend as they do not have dealer'due south licenses. Our mission is to give the public admission to something they never had before and to make their car buying experience as easy and enjoyable as possible. We accept sold many cars and our clients, knowing the service nosotros are providing, are generally happy and satisfied with the vehicles purchased. In order to ensure this, all of our staff are trained to explain the dealer-only auction purchase process and the vehicles that are available for auction.
As you lot were informed, these vehicles come up from dealer-only auctions and nosotros practice not have access to these vehicles in order to independently inspect them. Therefore, we cannot warrant or guarantee their condition. The information listed on our site is as provided to us by the Auction Clearing Houses and since we list over 100,000 vehicles nosotros exercise non (and cannot) independently inspect each vehicle.
Through dealer-only auctions, such as the ane you bought your car from, the cars are sold as-is, where-is and the buyer must decide if they wish to buy the car based on the data provided and/or pay a tertiary-party inspector to inspect the vehicle. All of this was communicated to you and you understood the process. In addition, we as well went further past explaining to you lot the process by which the auto statuses are derived and then that y'all had all the information before making your bid and/or purchase decision. At no betoken did we ostend the vehicle is run and drive or the extent of impairment on the auto because we do not inspect the vehicle and cannot guarantee the status nor the status of the car.
As we mentioned to you earlier you bought the vehicle, run and drive status means that when the car was brought to the Auction Immigration House past the seller (nosotros are not the seller) it was briefly tested to see if the car would turn on and move forward and back (a very short distance, i.east. feet not miles). Nevertheless, the Auction Clearing House, and by extension Auto Auction Mall, do not guarantee that when the machine is sold it will be in run and drive condition since various things could happen while the car is on their lot. The buyer (i.e. you in this case) must determine if they wish to inspect and/or bid on the vehicle.
The above information was conveyed to you by phone when you lot spoke with Ana and others from our office. Furthermore, this was clearly stated on the car listing page via the tooltip beside the run and drive vehicle status and also found in our FAQs. Finally, on the vehicle listing page and besides in our terms and atmospheric condition it is stated that all vehicles are sold on an "as-is, where-is" basis.
Finally, since you lot decided to utilize the buy at present option the Auction Clearing Business firm fabricated available for this vehicle rather than bid on the auto via auction we sent you an electronic mail requiring your authorization to execute the buy now. In that authorisation email information technology conspicuously stated that the machine was existence sold "as-is", that we did non inspect the vehicle and that we could not confirm the accuracy of the car's status (eastward.g. run and bulldoze) provided past the Auction Immigration House. You replied to that e-mail confirming your dominance to purchase that vehicle.
In one case again, we are sorry to hear that the motorcar yous received was not to the condition you expected, however, go along in listen that nosotros provided you lot all the information that the Auction Immigration Firm provided us. We are happy to hash out this further with you at your convenience and see if there is anything we can do to assist you with this.
Regards,
Car Auction Mall Squad
Charlie reads my emails and can't reply…
Charlie reads my emails and can't reply to my elementary questions
Answer from Online Car Auctions
Beloved Brian – thank you for taking the fourth dimension to leave us your thoughts. We are very sorry to hear that you had this negative feel with Charlie. Nosotros strive to provide a top-notch customer experience for all of our clients.
We will have a word with Charlie and continue to train him to ensure the in a higher place gold standard is met for all of our clients. Furthermore, we will ensure that we answer to your (and other clients') calls and emails in a timely fashion. Delight forgive united states of america if we did not reply to y'all fast enough.
Nosotros promise that you can give united states of america another adventure in the time to come.
All the best,
Car Auction Mall team.
Bought the car
Bought the car here. Adept experience and splendid work done.Work with Ana and Jani. Saved over $2000.00 through the auction. My outset time buying through the Auction and had a great experience
Disappointed, a bit sketch.
Purchased a vehicle via "Buy At present" belatedly one night and put downward the security deposit. They called the next morning and I missed the phone call, merely returned the telephone call within 10 minutes, with no reply. Called client support to see what the call was about and they say that I could not use Buy At present because they needed my permission to purchase the vehicle and since I didn't answer the call they couldn't buy it considering at present the auction is less than an 60 minutes abroad. Mind yous this is 10 minutes after the missed call. Is confirming via Purchase Now and putting down a $600 deposit not enough confirmation? After this they inform me that they volition use my purchase now cost equally a bid in the auction, but need me to stay on the line, I concur and concur. They hang up and I receive no more contact. Confused, I call back an hour and a one-half after. They tell me the sale still has not started but they volition have someone calle when the alive auction begins in 45 minutes. Strange that the auction nevertheless hadn't started and my buy now was still invalid... I decide that something is not right and make up one's mind to retract my pick to bid. They agree, but tell me I will have to send an electronic mail to client support to go a refund on security eolith. Listen you I am speaking with the master client support number. They tell me the merely way to get a refund is to email. I accept them transfer me to Peter, merely no answer.
**EDIT** Peter did get dorsum to me and issue a refund. I am not happy with the way this ordeal occurred, but they did provide a refund.
Reply from Online Auto Auctions
Love Jacob,
Thank yous for your review and we are sorry that y'all did not have an ideal experience when trying to purchase your vehicle. Nosotros would like to explicate our process so that y'all can understand why we always call the customer earlier we execute the Buy Now on their behalf.
In the by, when a customer hitting Purchase At present on our site, we would execute the purchase right away without ever having to speak with the client and going over the vehicle with them. However, in the last few years, we have had problems with this procedure which resulted in changes to our policy. Namely, we would telephone call the customer earlier exercising any Purchase Now purchase. The main reason for this policy change is due to many of our clients non being aware of possible issues with the automobile earlier purchase (e.grand. title pending, registration, impairment, status, etc…).
In many instances, our clients practise not review the unabridged vehicle listing page which discusses what type of title they are getting to the machine, the possible impairment on the vehicle, mileage disclaimers, etc… Since this is a dealer auction, in that location are no warranties on the cars, no refunds on purchased vehicles. Once the Purchase Now is executed with the Sale Clearing House, the car must be paid for. If information technology is not paid, the client will lose their eolith in order to cover the re-list fee charged by the Auction Clearing Business firm for such unpaid vehicle.
To avoid this situation we added a failsafe by which one of our auction specialists calls the customer, goes over the vehicle being purchased (based on the information we received from the Sale Clearing House and listed on our site), explains the purchase and payment procedure and answers any questions the client may have. Once that is done and the customer confirms that s/he wants to go alee with the purchase, we immediately execute the Buy Now. Our client'south have told u.s.a. that this new process has made their ownership experience much meliorate.
In your example, as you mentioned, you executed the Buy Now on the vehicle late in the evening. Our auction specialist called you lot at 7:30am ET the next morning time and a few more times after that to go over the vehicle earlier completing the purchase. We tried to telephone call you as presently equally possible in the morning so as to avoid having the Buy Now disappear at 9am ET (i.east. one hour before the auctions at that location start). It is truthful that the Auction Immigration Business firm removes the Buy At present pick from all cars one hour before the auction begins for that location (not the motorcar specifically, but the location where the car is located). Once that happens, nosotros can nevertheless bid on the motorcar (up to your Purchase Now amount) as long equally you approve this.
Sometimes there could be up to 1,000 cars that are going to be auctioned at a given auction location and it could be that the vehicle you lot are interested in will non go on the auction block for an hour or two. The auction house auctions each vehicle 1 past one rather than at the same time, so nosotros have to wait until your motorcar is on the line before we can bid. That is why Peter mentioned to you that we would call you back when your automobile was brought to the line.
Ultimately, you were not in agreement with our process and asked for a refund of your deposit, which we did right away (and you kindly mention that above in your review).
We are sorry that this process is non ideal for you and nosotros would love to get feedback from you how we can make it better. We accept found, notwithstanding, that many of our other client's favor this procedure every bit it ensures that they know every bit much every bit possible about the machine before their Purchase Now becomes last since they cannot get a refund of the money spent (and can lose their deposit) and there are no warranties on the vehicle purchased.
We hope that you lot would reconsider using our site for your adjacent vehicle purchase and we would exist happy to piece of work with you again if you so make up one's mind.
Best regards,
The Machine Sale Mall squad
They should never take sold me a $1,000 auto for $six,000
I am writing this considering if my experience can assist just one person, I will exist happy. I bought a BMW X5 2009 which was advertised as moving. I was happy that I ain it simply did not know that my night mare had just begun. After I paid for information technology, it took me over a month to become the title. Since I did not have a car then, I was using a rental. In one case I went to pick it upwardly, I discovered it did not have a h2o pump. For sure the car was moving but how far are you going to go without a water pump. I bout information technology $half dozen,000 but it was non worth $2,000. The person who evaluated it knew information technology but decided to get ahead and practice that. Since then I have spent about $six,000 more than try to prepare it simply still information technology has not passed the state inspection. It also was involved in an accident but this was non disclosed. I had to supplant the emergency brake organisation, all four tires and brakes, front current of air shield, all four stratus, the sliding moon roof is cleaved, that I wont touch, a new battery and so many small-scale things here and there. The windshield washer is leaking so have to change that whole system. I took it to BMW and they told me to trash it, just I take put too much money in information technology so am stuck. This company is a horrible company. They knew what they were doing selling a piece of crap as a auto and I am sure there not aback or have no hearts otherwise they would not be doing such business organization. Right at present the starter is dead. It'south leaking oil, dont know from where.
Reply from Online Machine Auctions
Dear Mr. Republic of uganda,
Cheers for your comment Mr. Republic of uganda and we are very sad to hear that you had a negative experience with Auto Auction Mall. Our clients' satisfaction is always our summit priority, this is why we want to address your concerns.
Equally you lot know, we provide the public with admission to dealer-simply (wholesale) automobile auctions which they would not otherwise exist able to nourish as they do non have a dealer's licenses. This is clearly explained before beginning any process with our clients. Furthermore, nosotros inform each and every client that the vehicles listed on our site are coming directly from the Sale Clearing House and that nosotros do not independently inspect any of these vehicles earlier or after purchase. Therefore, we cannot provide any warranty or guarantee regarding the condition of the vehicle and all cars listed on our site are sold in an "As-is, Where-is" condition.
The above information was communicated to you prior to you request to purchase any vehicle and when you purchased this specific vehicle. Our site clearly states that the cars are sold "equally-is, where-is" and your invoice had the same data.
The information regarding the vehicles listed on our site is provided to us past the Auction Immigration Houses and since nosotros list over 100,000 vehicles we do not (and cannot) independently audit each vehicle. In your specific example, the Auction Clearing House listed the machine every bit "Run & Drive" and nosotros set up out on our site the caption that the Auction Clearing Firm uses to describe "Run & Drive" vehicles. Effectively, this means that when the machine is brought to the Auction Clearing House they turn on the automobile, put it into gear and move it frontwards a foot or so. They do not do any further (or more) rigorous testing on the car and, equally a effect, the Auction Clearing House does not provide any guarantees or warranty that the vehicle will be run and drive. Since Automobile Auction Mall is a split entity and provides its clients the information provided to information technology by the Auction Immigration House, nosotros also cannot give any guarantees or warranty. The cars sold by the Auction Immigration Business firm are sold for wholesale prices (i.east. below retail) because, in some instances, additional piece of work may be required on the car.
As mentioned, through dealer-just auctions such equally the ane yous bought your automobile from, the vehicles are sold every bit-is, where-is and the buyer must decide if they wish to pay a third-party inspector to audit the vehicle before making the purchase and/or bidding at the auction (this is stated in our FAQ department). Furthermore, in the e-mail authorization that you sent us to execute the Purchase Now on this vehicle, it clearly stated that the vehicle was not inspected by us and was existence sold equally-is, where-is and that nosotros make no representation, warranty or guarantee regarding the car. Having all this data, yous authorized us to complete this buy on your behalf by responding to this e-mail and, unfortunately, nosotros cannot reverse that sale at present.
Please let us know if at that place is any way we can be of further aid.
Kind Regard,
The Machine Auction Mall team
BEWARE you will LOSE YOUR MONEY...
merely wanted to share my awful experience with Auto Auction Mall... All the details I am going to share are supported with all the proper documentation if anyone would like to meet them, I tin share them.
I purchase a Toyota Tacoma. kickoff that was a lemon, they seller had imitation an blow in the back of the automobile but the real hitting was forepart. auto sale mall can not exist arraign for it since it is an equally is purchase. simply afterward the automobile was delivered, the odometer had 0000 written on it and 7777 on top of these numbers. when I went to the secretary of state (SOS), they told me that was ground for fraud. I have asked AutoAuctionMall to provide the supporting documentation and they sent me the wrong paperwork. afterwards a 2nd trip to the SOS They told me that I should go later on AutoAuctionMall legally for fraud. I tried to contact them to see if they could work on this, all I got was "we accept sent the paper to COPART". this has been going on since July 20th... they are not willing to practise anything and they are simply incapable of supporting their customers. I Notwithstanding HAVE NO Auto and I have sent the paperwork to my lawyer and he will take care of business (just when??). but don't want anybody else to exist abused. DO NOT Practice BUSINESS WITH THEM... if at that place is any problems, yous are out of your money..6 months of zippo but aggravations and disappointments... BEWARE you lot take been warned..
Answer from Online Car Auctions
Dearest Ben C.,
We are very sad to hear that y'all had a negative experience with your vehicle purchase, and we would like to accost your comments.
As you lot know, Auto Auction Mall provides the general public with access to dealer-only auctions. This gives our clients the power to buy a auto from auctions where dealers purchase their cars for a price below retail (or what y'all would have paid if you lot bought the automobile from a dealer's lot instead of the auction). Without our service, clients would not otherwise have the ability to buy from these wholesale, dealer-but, auctions because they would need a car-dealer's license to attend these auctions.
Every bit we explained to you during this process, since we are a broker nosotros practise not inspect the vehicles that are listed on our site as we do not accept possession of the cars so we do not know the condition of the vehicle. All information and pictures on our site are taken straight from the Auction Clearing House that is auctioning the vehicle.
We propose our clients that if they accept any concerns with the vehicle'due south condition they should rent a third-party inspection company to inspect the vehicle prior to attending the sale and purchasing the vehicle. Our FAQs point out that it is the responsibleness of the customer to independently inspect the vehicle as nosotros do not have access to these cars. In addition, you were provided with the full VIN number for each vehicle you lot were interested in (listed on our site) and had the ability to run an accident history written report before bidding on and buying the vehicle.
When you purchased your 2018 Toyota Tacoma y'all were informed that the vehicle had a Pennsylvania Reconstructed title. This information was clearly stated on the vehicle'due south clarification and also on the invoice that you lot received and paid. Additionally, y'all personally picked up the vehicle from the Auction Immigration Firm, only didn't mention anything about the status of the machine. The but outcome, which nosotros addressed, was the correction required regarding the mileage on the title provided by the Auction Clearing Business firm. Nosotros contacted the previous owner through the Sale Clearing Firm and provided you with a Notarized Right Odometer Mileage statement on August 31, 2020.
At Auto Sale Mall we desire each and every customer to accept a expert and satisfying customer service experience. We do everything in our power to ensure this and accept many happy and satisfied clients.
If yous have any further questions, you are always welcome to contact us.
The Car Auction Mall Team
Beware!!! You won't be able to annals your car!!!!!!
I Bought a auto on Baronial 21st through AutoAuctionMall and their manager Peter Anderson wont transfer information technology to me, I nevertheless don't have documentation over a month later. I take had to hire a lawyer to get my car!!! Do not utilize this site!!!
Update. Their response tells you all you need to know nearly them. Delight annotation, they did offering to send me my documentation ... if I removed the bad review. THAT IS EXTORTION!!!!
Update two: At this point y'all take shown how honest you are. Too bad I think my conversations with you. Readers can make their own mind upward about you.
Reply from Online Auto Auctions
Thank you for your annotate Mr. Hampson and we are sorry to hear that you had a negative experience. We would similar to address your comment equally information technology is not totally accurate.
You lot purchased your vehicle on August 24, 2020 and picked it up on August 28, 2020. Dealers generally accept 30-days to ship the re-consignment of title following the engagement of selection-upwards of the vehicle. Due to COVID-19, that time has been increased to 45-days.
On September xi, 2020 we mailed you the re-assignment of championship for this vehicle via USPS to the address you provided. You then contacted us on September 24, 2020 and told usa that you did not receive it. Since this was sent by regular mail we could not track information technology. Instead, we offered to ship you the re-consignment of title, at no boosted cost, via UPS. The next mean solar day, September 25, 2020, we sent it past courier to you. We provided you with a tracking number and the re-assignment of title was delivered to you on September 29, 2020.
In all, your comment that we will non transfer the title to you is incorrect every bit we did endeavor to transport you the re-assignment originally on September eleven, 2020. We were not aware that it was not delivered to you in time and when yous contacted u.s.a. stating that y'all did not receive the re-assignment of title, we sent out a replacement the adjacent twenty-four hour period via UPS with a tracking number.
We apologize for the inconvenience you experienced with the delivery of the documents. We will review our internal processes to ensure that clients get their re-assignment of championship as shortly as possible subsequently they pick up the machine.
UPDATE Aug 16, 2021 in Response to Mr. Phillip Hampson -
Dear Mr. Hampson,
We hope you are keeping well and safe.
Unfortunately, your follow upwardly review update is inaccurate. As mentioned to a higher place, we overnighted the re-assignment of championship to you lot every bit soon as we found out from you that y'all did not receive the first re-assignment nosotros sent you. At no betoken did nosotros ask you to remove the review prior to us sending you the re-assignment of title documentation. That is clearly shown as your negative review remained merely you yet received the re-assignment of title without delay.
In an effort for transparency, later on we overnight couriered the re-assignment of title, we called you lot to see if y'all received everything. You informed usa that you did. At that point we mentioned to yous that if you lot had changed your mind about our services due to the re-assignment being lost in the mail through no fault of our own, nosotros would appreciate an update to your review to reflect this. Nosotros made it clear it was totally up to you to meliorate/modify your review if you felt you wanted to. We never made your review a condition of receiving the re-assignment of title.
We hope this clears upward the matter and you lot are welcome to contact united states if you have any further concerns.
Regards,
Auto Auction Mall
very attentive
I was initially upset with these guys well-nigh how an auction went but Peter was very attentive and wanted to practise everything to keep my business concern.
Don't practice information technology unless you tin can inspect vehicle before purchase...
Car Sale Mall
The practiced: Dandy process, helpful staff, answered questions, and set upwards commitment / transportation.
The bad: Truck I purchased was listed as "Runs and Drives." I was told by aam that this was the highest rating the auction sites give vehicles. In my case, the highest rating they give meant: no brakes (all pads and rotors trashed, with two calipers completely destroyed - in pieces - no way it happened sitting at that place, it had to accept happened earlier they "evaluated."); transmission bug (wouldn't shift into 2/three b/c actuator had fallen out due to a broken c band - not likewise difficult to fix); and an oil pressure level issue leading to timing chain problem and a valve timing result that causes it to jerk / cadet / shake at speed - Ford's recommendation (and another mechanic I took information technology to) is complete engine replacement.
My ii cents: Practise Non purchase if y'all aren't close enough to inspect the vehicle yourself. In my instance, "Runs and Drives" meant NO brakes (zero pads, rotors toasted, and even inability to keep fluid in it even, b/c 2 different calipers were in pieces), transmission problems, and needs new engine.
Later on all the repairs to be able to drive it, I'g going to be fashion over what I would take paid at a big name dealer, but without any recourse...
Reply from Online Car Auctions
Love Brad,
Thank you for your review and nosotros are happy to hear that yous had a adept customer service feel with our sales associates and auction specialists. We are, withal, very sorry to hear that the truck you lot purchased was non in the status you had hoped and every bit good as the commencement car you lot bought from an auction clearing firm with us earlier this yr.
Every bit you know, we provide the general public with admission to dealer merely auctions. This gives y'all the ability to purchase a car from auctions where dealers purchase their cars for a price beneath retail (or what you lot would have paid if you bought the motorcar from a dealer's lot instead of the auction).
When yous spoke with our representative y'all were brash that we practise not inspect the vehicles that are listed on our site as we practise not take possession of the cars. Nosotros are a broker that give yous access to these dealer-simply auctions, but we cannot audit the vehicles earlier they are sold. On our site nosotros provided yous with the information and pictures of the auto that we received from the auction immigration firm and then that you could determine if you lot were satisfied purchasing that specific car. You also had the option to pay for a tertiary party to inspect the vehicle before purchase.
We recall that the first car you purchased at a dealer-only auction through us y'all were happy with and got a great deal.
Regarding your indicate on the Run and Bulldoze status, we explained to you lot (as we practise to all of our clients) that this means that when the car got to the sale clearing house, they turned information technology on, moved information technology forwards a foot or and then and then turned it off. Neither the auction clearing house, nor u.s.a., make whatever representation, warranty or guarantee that the car volition be run and drive when information technology is sold as they exercise not test the machine for this condition after that initial test. They practice not accept the machine on whatever extensive road test to give it this status nor practice they cheque the brakes or anything specific on the car. They simply turn it on and move it frontward a foot or then. Therefore, there is a risk when ownership a car from a dealer-just auction that it will demand some repair work (which is not e'er the case). This is the same take a chance any dealer takes when buying a automobile from a dealer auction. That is why all cars sold through these auction clearing houses (and the states) are on an equally-is, where-is basis.
We would also like to refer y'all (and anyone reading this review) to a review left by another client of ours who understood the risks and rewards buying from dealer-only auctions and made a calculated determination. That review could exist establish here: https://www.trustpilot.com/reviews/5dd5de83c845450600660d9d.
One time once more, we are sorry to hear that the vehicle you purchased had these bug. Please experience gratuitous to call or email usa if you wish to talk over this further.
The Motorcar Sale Mall Team
They 100% provide the service they say they will.
Buyers need to know Motorcar Auction Mall is providing service. They are not providing guarantee. If you are able to exercise smart research and are willing to take a risk yous tin can get a great motorcar at a great cost. If you can't do smart research yous need to pay extra at a dealership. Peter and his awesome crew allow you to take whatsoever risk yous as an adult want to. It isn't on them if y'all make a bad choice. I knew the title was going to accept fourth dimension to arrive. The just room for improvement I can't come across would exist them providing estimated time frame. Whatsoever negative reviews I have read are from people that weren't able to do smart inquiry and understand take chances.
2011 Nissan Juke. Bang-up condition
Reply from Online Car Auctions
Beloved Stephen,
Cheers very much for the kind words and we are very happy to hear that you lot had a great experience with Auto Auction Mall. Your comments are on signal and we try to stress that to all clients since they are ownership a auto from dealer-only auctions.
Your point on "room for comeback" is well noted. Currently, nosotros tell all clients that it could take upwardly to 45 days to receive the title from the Auction Clearing House (per their policy on this), but nosotros volition be certain to add additional accent on this to all of our clients that buy cars with title awaiting. In addition, for all clients that buy a car with championship pending, we follow up with the Sale Clearing House every couple of days to see if the title has arrived. Finally, for everyone's information, the Auction Clearing Firm does non pay the Seller of the automobile until s/he has delivered title to them.
We look forwards to working with you in the future.
Best wishes,
Auto Sale Mall team.
unfortunate to do business with Motorcar Action Mall
I will never ever make any deal with auto auction mall !!!
They make me lose a lot of money!!!
They are trickster. I asked Peter to show me the invoice from copart but he decline. information technology mean he got the car cheaper. I do Not recommend anyone to buy car from them. NEVER, NEVER AGAIN !!!
Respond from Online Machine Auctions
Dear Tarek,
We are very sad to hear that you had a negative experience with your vehicle purchase, however, yous were well aware that yous were buying a Salvage titled vehicle with front end and undercarriage damage.
As you lot know, we provide the general public with access to dealer only auctions. This gives you the ability to purchase a car from auctions where dealers buy their cars for a price beneath retail (or what y'all would take paid if you bought the car from a dealer's lot instead of the auction).
When you spoke with our representative you were brash that nosotros practice non audit the vehicles that are listed on our site equally nosotros practise not take possession of the cars. We are a broker and requite y'all access to these dealer-merely auctions (which you would non otherwise accept access to), but we cannot audit the vehicles before they are sold. On our site, we provided y'all with the information and pictures of the car we received from the auction clearing house and then that you could determine if you were satisfied purchasing that specific machine. You besides had the selection to pay for a third party to audit the vehicle before buy, merely you did not have the vehicle inspected.
Prior to bidding on and buying the car, y'all were informed that that the car had a Salve certificate of title and had front finish and undercarriage damage (as was likewise advised in the car listing page). Yous knew about this and decided to purchase the car anyways. Finally, the purchase price that y'all paid for the car is exactly the toll that was charged by the auction clearing house for that car. Based on the in a higher place, we did not hide the status of the machine nor the price that the automobile was sold for at the auction clearing firm. Ultimately, yous paid well below retail for this car knowing that the car had significant damage (as set up out in the car listing on our site) and a Relieve certificate of title.
In all, you were aware of the type of vehicle you were buying and paid below retail value for the car because of the damage it had. You lot knew that we did not inspect the auto and it was being sold "as-is, where-is" every bit clearly stated in various places on our site (and communicated to you by our representative). It is unfair at present to call united states "tricksters" and a "white collar scam" when y'all were well aware of the vehicle that you lot were ownership and authorized us to buy it on your behalf.
If y'all have any further questions, you are e'er welcome to contact us.
The Automobile Auction Mall Team
Beware of the subconscious fees( schedule A&B)
Car sale mall wasn't honest about the sale fees please review (schedule A and B at Copart site) because they charge yous for B eventhough y'all ship them a wire transfer. Schedule B fee is for credit card payment and the auction fee for that ane is loftier, schedule A is for wire transfer which is cheaper but they refuse to employ that fee, instead they use schedule B fee. So I don't hink it's right when at that place is hidden fees like this. New buyers please trust me and dont buy from them and become somewhere else.
Reply from Online Car Auctions
Beloved Ali,
We are sorry to hear that you feel you had a negative feel, but we are not thieves and have never lied about our fees to you (or any other customer) whether in our correspondence with you lot or on our site.
Equally you know, Car Sale Mall provides the general public (such as yourself) with access to dealer-only motorcar auctions without the need to have a automobile dealer'south license. In essence, nosotros give you the ability to purchase a motorcar at a wholesale price and avoiding a dealer "eye-human being" marking-upwardly.
For this service nosotros charge the following fees:
ane) Motorcar Auction Mall fee of $249 for cars nether $3,500 and $299 for cars in a higher place $3,500;
two) A Documentation Fee of $85 (to offset costs related to championship and other bug) and a Bank Fee of $59 – Please note that effective August ane, 2019 these fees accept been reduced every bit we have been able to streamline our process and wanted to pass the savings on to our clients, so now the Documentation Fee is $75 and in that location is no longer a Bank Fee; and
3) An Sale Clearing House fee which is the fee charged past the Sale Clearing Firm for the purchase of the auto from their sale lot. This fee is based on the Auction Clearing House's fee schedule and depends on the last buy price of the automobile.
In this industry our fees are very competitive and on the lower end (if not lower) as compared to our competition.
Further, our fees are conspicuously stated on our site (https://www.autoauctionmall.com/company/fees), in the fee estimator found on each car listing page, and in our terms of use (section 6.half-dozen) which you agreed to when you registered on our site and purchased your car. We accept been very transparent with you (and all of our clients) regarding the buy process, our fees and how we operate.
In connectedness with the Auction Immigration House fee nosotros by and large charge on the basis of Schedule B (unsecured method of payment) which is clearly written in our Terms of Service (as referenced to a higher place). This was not a surprise to yous as you had mentioned to usa that you reviewed the Terms of Service in detail before purchasing the motorcar and were, therefore, familiar with how the Sale Clearing House fee was going to be charged. Finally, the eolith that you placed with the states in club to bid on and buy the auto was by credit carte, which is an unsecured method of payment.
In addition, when you had issues registering your motorcar in your land, our title department spent time with you in gild to assist you register the car you purchased from u.s.a.. Our staff was dedicated to your particular bug throughout the procedure and did everything we could to assist you post-sale.
In all, we were transparent with y'all throughout our process and our interaction with you lot and then it is incorrect to call us thieves or state that we lied to you virtually the fees. We are happy to keep to talk over this upshot with you lot if you have any further questions. Please feel free to reach out to united states at any fourth dimension.
The Auto Auction Mall Team
Tried getting into multiple auctions…
Tried getting into multiple auctions and they never got called out similar they said they would to be apart of the sale. Lost the cars I was interested in. Huge hassle to get your money back from your deposit for buying power
Reply from Online Car Auctions
Hullo Andrew,
Thank you for your comments and we are very deplorable to hear about your experience. Nosotros checked our records and Richard worked with yous to schedule an sale for a motorcar that you lot were interested in. Unfortunately, through an error on our internal system (which has since been stock-still), your auction schedule notification did not go to our sale specialist and, therefore, we did not call you back to attend the auction. This was our fault and we are truly sorry for this. Delight rest assured that this glitch has been fixed
With regards to your eolith, we received an email from you today (August two, 2019) at 4:06 pm requesting a refund and at 4:26pm (i.e. within 20 minutes) on the same twenty-four hour period we issued you a refund. It unremarkably takes 5 - 10 days for the refund to reflect back on your credit card (depending on your financial institution).
While we are truly sorry for internal issue that resulted in us not calling yous to attend the auction, we exercise non believe that there was any hassle whatsoever with refunding your eolith. You lot requested a refund and your refund was processed within twenty minutes of your request.
Nosotros would very much like to win back your business and if in that location is anything we can do to help you with your car buying needs please experience free to go far touch with united states. Nosotros volition ensure that there are no similar issues with your adjacent customer journey with us.
The Auto Sale Mall Team
Excellent Customer service
Excellent Customer service. They are always there when you need them, they helped me to arrange shipping, they give you lot all data that you need before you proceed. Will definitely buy many more than cars. Thanks
I have purchased my machine last month and…
I have purchased my car last calendar month and I tin can but say I had a very practiced feel with Autoauctionmall. I worked with Richard who was very informative and aid me find exactly what I was looking for. Thank you lot!
Stay abroad
I bought used 2007 Mazda v on 5 February 2019 through this vendor and the online advertisement clearly stated that the title is clean. After I received the invoice and paid for the car and the car was delivered I was told that the title is in fact pending and that I will take to await upwards to thirty days to get the title. I was told that this is what a letter "P" on the invoice meant. This was never mentioned or explained to me earlier purchasing the machine. In some US states you lot can not get out the car even on the street without the plates - which is the instance of my land New York as well - otherwise the automobile will exist towed and I would incur cost for towing and storage (and obviously I can't get the plates without the title). Had the advertisement clearly stated that the title was pending and it may take upwardly to xxx days to receive it, I would not buy the auto. To this appointment (19 March 2019) I have not received the title and for fearfulness of further price when towed I donated the car to Kars4Kids. I consider this fake and fraudulent advertising. I contacted the client service numerous times only to hear promises that I will get the title soon and that it is my fault that I should accept known about the "P" on the invoice. Despite the fact that in one case I got the invoice information technology meant that I committed to purchase the car already and I committed to pay for information technology earlier the invoice was issued.
Answer from Online Auto Auctions
Dearest Martin,
Give thanks you for your comments as we appreciate your feedback. We are sad to hear that you had a negative feel simply unfortunately you knew that the title was awaiting for this vehicle before you asked us to execute the Buy Now on the auto.
As you at present Car Sale Mall provides the public (such as yourself) with access to dealer-only automobile auctions. This is where dealers buy their inventory to sell to the full general public.
All of the cars listed on our site come from various Auction Clearing Houses located in the US. We do not independently audit the vehicles and rely on the data provided past the Auction Clearing Business firm virtually the damage, status and championship status of each vehicle.
In your instance, we went dorsum to the telephone conversation we had with you on February 5, 2019 when you lot asked us to execute the Buy At present on the vehicle. As you were aware, nosotros recorded the telephone call since the Buy Now authority was binding. In that recording when the Sale Specialist went over the details of the automobile before confirming your Buy Now buy y'all were conspicuously told that title on the vehicle was pending. You lot knew that championship for the vehicle was not bachelor at the time the motorcar was purchased and you even so authorized u.s.a. to execute the Buy Now on the car.
In a title pending sale, the Auction Clearing Firm has 30-45 days to get title to the vehicle from the Seller and and so provide that title to us. Nosotros continuously followed up with the Auction Clearing House to see if they received the title. Nosotros answered all of your calls and made carve up calls to the Auction Immigration House to expedite the process every bit much equally possible. Other than this, there is zip else that we could have done.
We finally received the title for this vehicle on Monday March 18, 2019 from the Auction Clearing Firm and on March xix, 2019 we called and told you that we were sending the title (via UPS) to you lot. The title was sent with UPS on March 19, 2019 and we provided y'all with the tracking number.
At no time did Motorcar Auction Mall falsely annunciate the auto. Y'all were aware that the title was pending for this vehicle equally the auction specialist informed you lot on the recorded telephone call when you wanted to purchase this vehicle. Nosotros regularly chosen the auction immigration house to encounter the condition of the title on your vehicle and kept you informed. Nosotros could non have done whatsoever more we did.
If there is anything else that we can help you lot with, please practice not hesitate to contact united states of america.
Regards,
Automobile Auction Mall team.
Source: https://www.trustpilot.com/review/autoauctionmall.com
0 Response to "Buying a Car on Auto Auction Mall Reviews"
Post a Comment